Frequently Asked Questions
Q: How often do I need to replace/wash my air filter?
A: We recommend replacing your air filter every 60 to 90 days, depending on usage.
Q: What is your service call rate?
A: We charge a $95. diagnostic fee to come out and diagnose the problem you are having.
Sometimes we can get you up and running with just the diagnostic fee. If parts are needed,
we will give you a price that includes parts and labor to get you going.
Q: When and how often should I have my unit serviced?
A: Manufacturers recommend semi-annual service done on your system with the air
conditioning side checked in April-June and the heating side checked in Sept-Dec.
Q: What do you check on a $95. semi-annual service?
- Inspect air filter and advise.
- Inspect furnace burners and advise if cleaning is necessary.
- Inspect pilot burner flame; if direct ignition, check ignition source.
- Inspect heat exchanger walls for cracks, excessive soot, or rust build-up.
- Inspect outdoor fan motor and fan blade.
- Inspect indoor blower for wear and dust build-up.
- Check motors for bearing wear and oil as necessary.
- Cycle heater and check flame performance in heat exchanger box.
- Inspect flue pipe if applicable.
- Inspect furnace combustion air intake, if in a closet, and advise.
- Inspect combustion blower motor for proper operation.
- Test refrigerant levels and advise
- Inspect indoor/outdoor coils, if accessible, and advise.
- Test defrost cycle, if conditions allow, and advise.
- Inspect compressor contactor points for wear.
- Inspect motor run capacitors.
- Inspect fan on/off delay timer for proper operation.
- Inspect compressor terminals if accessible.
- Check disconnect box electrical connections for tightness.
- Check and cycle thermostat.
Q: If my system is not operating, what can I check before I call you?
A: There are a few things you can try. One is turning your circuit breaker for the unit , off and then back on again, to try and reset it. Also check your air filter to make sure it is clean. You can also try turning your thermostat off and then back on again to reset the control board.